Digital Assistance Systems support employees in perception, decision-making, or the execution of tasks.
What is it about?
According to the German Federal Ministry of Education and Research (project “TransWork”), digital assistance systems are computer-based systems that help people in their actions.
If a digital assistance system supports perception (receiving information) or decision-making (processing information), it is referred to as cognitive assistance. If it supports the execution of tasks, it is called physical assistance.
Three Core Functions of Digital Worker Guidance
In assistance systems, three types of assistants are distinguished:
- Supports perception: Promotes information intake, supports the five senses—especially visual, auditory, and tactile perception—and points out common sources of error.
- Supports decision-making: Through targeted information processing, assistance systems improve learning and problem-solving. They help prioritize and make complex decisions, leading to error-free application.
- Supports execution: Assistance systems accompany physical work execution and ensure ergonomic workplace design. They simplify movements in daily work and thus increase efficiency in the organization.
Why do companies need digital assistance systems?
Companies must meet the challenges of high flexibility, speed, and increasing cost pressure to remain competitive both nationally and internationally. Digital assistance systems can help with the following problems:
- Increasing complexity due to variety of variants and technologies
- Constantly changing job requirements
- High quality requirements
- Employee turnover
- Skilled labor shortage
Technologies to support humans
There is a wide range of technologies—from robotic assistance systems that physically relieve employees to smart devices that provide employees with relevant information. These solutions can be classified according to the way information is transmitted between humans and technology:
Type of information output:
Visual
Auditory
Haptic
Manual
Gestural
Positional
What does Leanbyte focus on?
Leanbyte focuses on cognitive assistance and is designed to promote human information intake and processing. Leanbyte is a mobile, digital assistance system and uses visual, auditory, and haptic elements for information output. For input, it uses standardized, automatically recognized, and manual elements.
Leanbyte has 3 objectives:
Documenting content no longer takes up time.
Training personnel is replaced by guided, independent work.
Employees work efficiently and error-free.